Frequently Asked Questions
Why Order From Raymond's Trophy and Awards?
We guarantee our product, our service, and we value your patronage and want to create a long term customer relationship with you.
How May I Contact Raymond's Trophy and Awards?
All options are availiable for you to contact us. By phone, fax, e-mail, mail, or simply by coming in. Our phone is (661) 323-4015. Fax (661) 324-6183. E-mail email@example.com Mail us at 300 Chester Ave. Bakersfield, CA 93301.
Is it Safe to Order Online From Raymond's Trophy and Awards?
How Do I Place an Online Order?
Are There Other Ways to Place an Order?
Yes!! Phone, fax, e-mail, mail, or come on in.
Do You Have Any Showrooms I Can Visit?
Yes, you can visit us at 300 Chester Ave. (corner of 3rd Street and Chester Ave.)
What if I Have a Question Regarding My Order?
You can contact Randy Jr. by email: RandyJr@raymondstrophy.com, or call him at 661-323-4015...he'd love to help you out!
When will My Order Be Assembled?
General turnaround time is 5-7 business days. Custom orders on specialty items can take up to 8 weeks.
May I Make Changes on My Order After it is Placed?
Most likely yes, as long as it is not custom. Custom is an item that is produced outside of our business. If an item needs to be added or subtracted in house that is not a problem. No matter if a mistake is made by the customer in spelling or grammar, we will work with you to get it fixed.
The font choice and layout can be selected by us if you desire. However, if you would like you can send us a proof of what you want your item to look like. We will match the fonts as close as we can, but make no guarantees. Often times we can supply the customer with a proof via e-mail for approval before it is produced.
What is Your Processing Time?
Normal in house items 5-7 business days. Custom may take up to 8 weeks.
What Types of Figures & Emblems Do You Carry?
If you can think of it we can probably come up with it.